Foreign Object in Order​

We're sorry for this unacceptable experience! Tealive doesn't condone issues relating to food safety.

Please report to us immediately via Tealive Help Centre. Alternatively you may file a complaint through Tealive Help Center (Chat icon)  and attach along with this details:

Please provide us following details, we would further investigate on this;

• Summary of Issue:
• Outlet Name:
• Date:
• Time:
• Snapshot of Receipt (Food Photos/Videos):
• Any other details that can be helpful for our investigation:

This is a required document for us to continue reviewing the case. Make sure the photo of the receipt is clear and not blurry.

Notes:

Please ensure all complaints are reported to us within 24 hours of the order received. Upon receiving your complaint, we will investigate and revert back at the soonest time possible.